Remote support in minutes, not hours.
Our technicians can connect to your computer securely via ScreenConnect and fix most issues without leaving the office — saving you time and getting you back up and running fast.
Up and running in 3 steps.
Call or message us
Call 1300 525 516 or submit a ticket so our team knows you're ready for a session. We'll send you a one-time session code.
Join the session
Click the Start Remote Session button, enter your session code and run the small ScreenConnect application. No install required — it runs and exits automatically.
Watch us fix it
Our technician takes control (with your permission) and resolves the issue while you watch. You can disconnect at any time and the session ends automatically when we finish.
Opens ScreenConnect — our secure, industry-standard remote support tool. You remain in control at all times.
Most issues, no site visit needed.
Around 80% of support issues can be resolved remotely — saving you time and avoiding call-out fees.
Software issues & crashes
Application errors, freezing, software installs, updates and configuration problems.
Virus & malware removal
Scanning, quarantine and removal of viruses, ransomware, adware and other threats.
Email setup & troubleshooting
Microsoft 365, Outlook, Google Workspace — account setup, password resets, sync issues and spam.
Network & connectivity
VPN setup, Wi-Fi problems, network drive mapping, printer sharing and remote access configuration.
New user & device setup
New staff member? We'll set up their account, email, software and permissions remotely.
Cloud & Microsoft 365
OneDrive sync, SharePoint access, Teams issues, licence management and cloud backup checks.
Your security is our priority.
ScreenConnect uses end-to-end encrypted connections with 256-bit AES. Every session is initiated by you — we can only connect when you run the session application and approve the connection.
- You see everything the technician does in real time
- You can end the session at any time by closing the application
- The session application does not remain installed on your computer
- All sessions are logged and available on request
- We will never ask for your passwords — ever
Common questions.
Do I need to install anything?
No permanent installation is required. You run a small session application that exits automatically when the session ends. It doesn't remain on your computer.
Can I see what the technician is doing?
Yes — you can watch your screen in real time throughout the session. You remain in full control and can end the session by closing the ScreenConnect application at any time.
What if my issue can't be fixed remotely?
If we can't resolve the issue remotely, we'll let you know and arrange an on-site visit or ask you to bring the device to our Rouse Hill workshop.
Is there a cost for remote support?
Managed IT clients receive remote support included in their monthly plan. Ad-hoc remote support is available at our standard hourly rate — contact us for current pricing.
What operating systems do you support?
ScreenConnect supports Windows and macOS. For mobile devices, we may use other tools — contact us to discuss your specific device.