Get help from your local IT team.
Log a support ticket through our client portal and we'll get onto it fast. Existing clients log in below — new to the portal? Just send us an email.
Two ways to reach us.
Log in to the client portal
Our client portal lets you submit tickets, track their progress, and view your support history — available any time.
Open Support PortalSend us an email
If you don't have a portal login yet, just email our helpdesk and we'll get your ticket created and a login set up for next time.
help@jcrcomputers.com.auTickets get resolved faster when you include...
A clear description of the issue
What's happening, and what were you doing when it started? The more detail, the faster we can diagnose.
Which device or system is affected
Your computer name, the app or system involved, and whether it's affecting just you or the whole team.
Any error messages you've seen
A screenshot or the exact wording of any error is incredibly helpful — even if it doesn't mean anything to you.
How urgent it is
Let us know if it's business-critical and you can't work, or if it can wait until the next available slot.