Clean it out, lock it down.Clean it out, lock it down.

Common signs include sudden slowdowns, popups you didn't trigger, a browser home page or search engine that changed itself, programs you don't recognise, or your antivirus software being disabled without your knowledge. If in doubt, bring it in and we'll check.

We can remove the ransomware infection and secure the system. Whether encrypted files can be recovered depends on the specific ransomware and whether a working backup exists, we'll always give you an honest assessment rather than a false promise.

Our aim is always to clean the infection while keeping your files intact. In some severe cases a full reinstall of Windows is the safest option, and we'll talk you through that before doing anything, backing up your data first wherever possible.

Many infections can be cleaned via remote support without you needing to bring the machine in. If the issue turns out to be more serious, we'll recommend booking it in at our Rouse Hill workshop instead.

It depends on how deep the infection has gone. You'll get a clear, fixed quote before any work begins, so there are no surprises.

After cleanup we update your antivirus and patch your software, and talk you through what to watch for, dodgy email attachments, fake popups, and untrusted downloads are the most common causes we see.